This privacy policy explains how Alltimefix collects, uses, and discloses personal and other information received in connection with the user support services provided to users (the “Services”) in accordance with the Terms of Use. By submitting information through our website, email, chat session, providing it to our technicians, or using the Services, you (the “user”) agree to the use of this information as outlined in this privacy policy.
How Alltimefix Collects Information
Alltimefix provides user support services to consumers and businesses using web-based tools, software, and telephone support. These tools may include software that enables remote access and control of a user’s computer with their permission. Certain information and permissions are required from users to provide the Services.
Some information is provided directly by the user through forms, phone conversations, or online interactions. Other technical information may be collected through diagnostic tools as part of service delivery.
Types Of Information Alltimefix Collects
Information You Provide
Personal Information:
We may request information that personally identifies users (“personal information”) or allows us to contact them. This information is required for registration or service use. Personal data may include name, email address ,postal address and Personal identifier
Alltimefix uses this information for service notifications, re-registration/renewals, special offers, and customer satisfaction surveys.
Payment Information:
If a user registers for the Services, Alltimefix may collect credit card and other payment information. Payment processing is conducted through third-party gateways to ensure secure transactions.
Computer and System Information
User Device Information:
To provide Services, we may collect information about the user’s device, including:
Date of purchase
Type, make, and model
Identification number
Installed software and peripherals
System configuration and error logs
This data helps deliver personalized technical support, update our support tools, and improve service quality.
Remote Access:
Upon user request, xyz technicians may access and control a user’s computer remotely. This process is conducted with the user’s explicit consent, and the user must remain present during remote sessions. Access is strictly limited to resolving technical issues, and security measures are in place to protect confidential information.
Diagnostic Tools:
Online diagnostic tools may collect technical data about a computer’s condition and software performance. These tools do not collect sensitive personal information such as website history, emails, or passwords.
Cookies And Log Files
xyz may use cookies to enhance user experience. Users can configure their browsers to disable cookies. Log files may be used to analyze trends, administer the website, and track user movements.
Information Sharing And Disclosure
Alltimefix does not sell personal information. However, information may be shared under the following circumstances:
Affiliates and subsidiaries for operational purposes
Third-party service providers for service delivery
Legal compliance in response to valid legal requests
In the event of a business merger, acquisition, or asset transfer, personal data may be transferred under appropriate security measures.
International Data Transfers
Alltimefix operates in compliance with the General Data Protection Regulation (GDPR) and Portuguese data protection laws. Personal data may be transferred outside the European Economic Area (EEA) in compliance with applicable regulations.
Security Measures
We employ administrative, technical, and physical safeguards to protect personal data. While we take reasonable security measures, no transmission method is entirely secure, and users provide data at their own risk.
User Rights And Data Correction
Users have the right to:
Access, update, or delete their personal data
Object to data processing
Request data portability
Withdraw consent for data collection
Requests for data modification can be submitted via our website.
Children’s Privacy
Our Services are not intended for users under 13 years of age. We do not knowingly collect data from children under 13.
Changes To This Privacy Policy
We reserve the right to modify this policy. Significant changes will be communicated through our website. Continued use of Services after changes implies user consent.
Contact Information
For inquiries regarding this privacy policy, users can contact us at: feedback@alltimefix.